comcast DVR question - Chicago (2024)


smb400
@columb01.pa.comcast.

smb400

Anon

2004-Nov-28 10:35 am

comcast DVR question

when i set my dvr to record a pogram, then turn the unit off, when i come back later and turn the everything on to watch tv while the program is recording, everything is muted. there is a small mute icon at the top of the screen, and it is not the same mute icon that my tv shows when it's muted, it looks like it's being generated from the source. and as long as the show is being recorded, everything remains muted, until the recording stops, then i can resume normal audio operations. and yes, i have tried pressing the mute button on both my tv & cable remotes to deactivate the function, but that does'nt work. anybody else experience this?

· actions · 2004-Nov-28 10:35 am ·


RMAntala01
join:2002-02-14
Bourbonnais, IL

comcast DVR question - Chicago (3)

RMAntala01

Member

2004-Nov-28 11:07 am

I think I remember reading in another forum that this is currently a glitch with the 6408 & 6412 DVRs. Only solution anyone seemed to come up with was to not turn off the DVR.

Just my 2 cents worth...

· actions · 2004-Nov-28 11:07 am ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

comcast DVR question - Chicago (5)

JimThePCGuy to smb400

MVM

2004-Nov-28 1:34 pm

to smb400

I don't turn my DVR off any more and do not experience the muting "bug".
J

· actions · 2004-Nov-28 1:34 pm ·


andyross
MVM
join:2003-05-04
Aurora, IL

comcast DVR question - Chicago (7)

andyross to smb400

MVM

2004-Nov-28 5:10 pm

to smb400

The issue is that the box's audio goes into mute mode. Most of the time, the Comcast remote has MUTE and volume set for your TV, not the box itself. If needed, you can program the box's MUTE key to another key you never really use:
Hold down setup until the LED blinks twice
Type 994, you should get 2 blinks again.
Hit Cable, then Setup (just like a normal key, don't hold it down), then 141, then hit the key you want to put the code on.

To test it, hit that key, and you should see a small 'MUTE' show up on-screen, just to the left of where the box puts channel numbers as you type them in.

For 30-second skip, do the same, but use code 173 (or 00173?). For swap, use 236 (or 00236).

The remote is a One-For-All. You can find all sorts of neat things here:
»www.hifi-remote.com/ofa/
Unfortunately, it uses different memory, so you can't yet program it through the JP1 connector until the new memory is figured out.

· actions · 2004-Nov-28 5:10 pm ·

andyross

comcast DVR question - Chicago (8)

andyross to smb400

MVM

2004-Nov-28 5:13 pm

to smb400

I forgot that you can also put the MUTE code on a 'shifted' key. To 'shift', you hit the Setup key, then a regular key. To program onto a shifted key, hit setup before the final key. In the above example, after typing 141, you would hit setup then the key (lets say MUTE). To use it, hit setup then mute to send the box's mute code. Hitting mute without hitting setup first would send the TV mute.

· actions · 2004-Nov-28 5:13 pm ·


smb_400
@columb01.pa.comcast.

smb_400 to smb400

Anon

2004-Nov-30 3:12 pm

to smb400

cool...i thought it was just me...thanks alot...i'll give that a try tonight...

· actions · 2004-Nov-30 3:12 pm ·


andyross
MVM
join:2003-05-04
Aurora, IL

comcast DVR question - Chicago (11)

andyross to smb400

MVM

2004-Nov-30 5:46 pm

to smb400

You don't even need to map to a key. Just hit SETUP and then the 3 digit code. This will send the EFC (Extended Function Code) for the currently selected device.

Here is a list of the codes for Motorola (formerly General Instruments) boxes with setup code 0476:
»www.hifi-remote.com/cgi- ··· cbl_0476

The hifi-remote site has all sorts of info, including instructions on using Macros and more:
»www.hifi-remote.com/ofa/ ··· aq.shtml

· actions · 2004-Nov-30 5:46 pm ·

jasahl
join:2004-12-15
Egg Harbor City, NJ

jasahl

Member

2004-Dec-16 11:09 pm

Quick question:

Suppose I map a key & decide I want the key's old function back? How do i "unprogram it?"

· actions · 2004-Dec-16 11:09 pm ·


andyross
MVM
join:2003-05-04
Aurora, IL

comcast DVR question - Chicago (13)

andyross

MVM

2004-Dec-18 5:24 pm

You basically map the key onto itself.

Press the device key (TV, Cable, etc..) to set the right device
Hold setup until 2 blinks
Type 994
Press the key twice

To clear all keymoves on a device, hit the device key (TV, etc..) twice instead of a regular key.

· actions · 2004-Dec-18 5:24 pm ·

xsiveone
join:2004-12-23
Chicago, IL

xsiveone to andyross

Member

2004-Dec-23 1:25 pm

to andyross

Hi. I'm new here. I just had the DVR installed yesterday and experienced the "mute bug" twice. That's what brought me here btw.. For now, I'm just leaving the box on all the time.

So.. Let me get this straight since I'm a little confused here. How does moving the mute key function to a seldomly used key fix this mute bug? If I change it, will I still be able to use the mute key if I want to mute the volume?

Thanks!

Chris

· actions · 2004-Dec-23 1:25 pm ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

comcast DVR question - Chicago (15)

JimThePCGuy

MVM

2004-Dec-23 5:09 pm

said by xsiveone:

...For now, I'm just leaving the box on all the time....

For now ?? How about forever. I see no pressing reason to turn mine off. Even when it's off it's really still 99.9% on anyway.
J

· actions · 2004-Dec-23 5:09 pm ·


andyross
MVM
join:2003-05-04
Aurora, IL

comcast DVR question - Chicago (17)

andyross to xsiveone

MVM

2004-Dec-24 10:16 am

to xsiveone

You don't have to program it to a key, if you have a good memory. Just hit Cable (to make certain it's the default mode), then press Setup (don't hold down), then type 141. That will send the box's MUTE command.

· actions · 2004-Dec-24 10:16 am ·


t a c
@comcast.net

t a c to JimThePCGuy

Anon

2004-Dec-29 10:56 pm

to JimThePCGuy

I agree that I don't want to turn the DVR off, but, I still like to use the remote to turn off the TV. Today, I came home and others had turned thought they turned the TV off, but had turned off the DVR. It then turn on and started to record and I then had the mute problem.

I created a new solution for me. I mapped my TV's power button to the Cable button's power function. Now, if I press Power on TV or Cable, they will both turn off the TV and leave the cable DVR on. Here is how I did it:

Find your TV's power advance code from here:

»www.hifi-remote.com/ofa/ ··· tv.shtml
My TV is 0054 and then this page:
»www.hifi-remote.com/cgi- ··· ?TV_0054
shows my power button is '044'.

Next, do the following using the power code you found for your TV:

1) Press the "Cable" button at the top of the remote to put it into Cable Box control mode.
2) Press and hold the "Setup" button until the "Cable" button blinks twice.
3) Type in the code 994. The "Cable" button will blink twice
4) Press the "TV" Button to use a code from your TV.
5) Press (do not hold) the "Setup" button
5) Type in the code you found for your TV power button above as a 5 digit number with leading zero's. (for me, this is '00044').
6) Press whatever button you want to map the skip or swap function to.

Just in case I every need to power the DVR on by the remote (after a power outage), I programmed the DVR power button using the shift feature from above.

· actions · 2004-Dec-29 10:56 pm ·

comcast DVR question - Chicago (2024)

FAQs

How do I talk to a real person at Comcast? ›

How To Contact Xfinity
  1. Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
  2. 1-800-xfinity (1-800-934-6489)

Is 800 266 2278 Comcast? ›

YOU HAVE THE RIGHT TO TERMINATE YOUR AUTHORIZATION AT ANY TIME ONLINE BY LOGGING INTO YOUR ACCOUNT AT CUSTOMER.XFINITY.COM AND TERMINATING AUTOMATIC PAYMENTS OR BY CALLING YOUR LOCAL COMCAST OFFICE AT 1-800-266-2278 AND TERMINATING YOUR AUTHORIZATION WITH A COMCAST CUSTOMER ACCOUNT EXECUTIVE.

How do I reset my Comcast DVR? ›

Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot.

How do I manage my Comcast DVR? ›

Recording using DVR manager
  1. From the main screen, select TV Listing.
  2. Move through the grid of available programs.
  3. Select the program you want to record.
  4. You'll be given the option to record the program on your DVR.

What phone number is 800-934-6489 Comcast? ›

If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).

How do I talk to someone instead of a machine? ›

Say "I would like to speak to a person".

Or, repeat the words "operator," "agent," and “representative.” You can also try, "I would like to speak with a human being." Since these systems often miss the first 1/4 second of your statement, full sentences allow for a clearer understanding.

How to chat with Xfinity agent? ›

On the Support page on xfinity.com, click Chat with Xfinity. Apps: In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.

What is the number for Xfinity questions? ›

Call 1-800-XFINITY (1-800-934-6489).

Who is 888 266 2278? ›

To contact Comcast Customer Service by phone call 1-888-266-2278 or you can visit https://www.xfinity.com/support/. Touch the arrow to view sub pages or touch the title to go to the page.

How do I reboot my DVR? ›

Disconnect the unit from power. You can either unplug the power cable from the wall, or if it's easier to reach you can disconnect the power cord from the back of the DVR or HD receiver. Wait 15 seconds. Reconnect the unit to power.

Will resetting my DVR delete my recordings? ›

A factory reset does not delete any previously recorded programs. Only a hard drive re-initialization will clear all programs that are currently stored on your DVR+.

Does unplugging a cable box reset it? ›

Things You Should Know

Use the reset button to manually reboot your cable box. You'll find the button on the front of the box or on the back by the power cords. Force a reboot by unplugging and replugging the cable box. Then, hit the power button to turn it on again.

How much does Xfinity charge per month for DVR? ›

Xfinity TV equipment fees are $17.45 monthly, plus an optional $10 DVR storage fee. Xfinity's charges $8.50 monthly for its X1 DVR system. Plus, it tacks on a mandatory $9.95 per month HD technology fee and an optional $10.00 per month for 150 hours of storage.

What is the DVR limit on Comcast? ›

You can record up to six programs at one time. In some areas, Xfinity TV services provide a maximum of two simultaneous recordings without a DVR account enhancement.

Do you have to pay extra for Comcast DVR? ›

If you have Xfinity X1 with DVR service, X1 Cloud DVR is included at no extra charge.

How do I talk to a real person at the ITS? ›

How to talk to a human at the IRS
  1. Call the IRS. You can contact the IRS via phone about your personal return by calling 1-800-829-1040. This phone line is staffed from 7 a.m. to 7 p.m. local time. ...
  2. Visit a local IRS office. The IRS has local offices across the country where you can speak directly to an agent.
Mar 5, 2024

How do I get an Xfinity agent to call me? ›

To recap, here's how to get an Xfinity agent to call you:
  1. Call ☎ +1–877–339–0888.
  2. Navigate the automated system and choose the callback option.
  3. Use the Xfinity My Account app to request a callback.
  4. Visit the Xfinity website and request a callback through the support section.
Jul 3, 2024

How do I talk to a United representative fast? ›

To talk to a United representative fast, call their customer support hotline at +1-855-526-0275 Follow the IVR prompts to connect promptly with a knowledgeable agent who can assist with reservations, flight information, policies, or any other queries you may have.

Are Comcast and Xfinity the same? ›

At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

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